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The Complete Beginner’s Guide To Chatbots – Chatbots Magazine

What Is A Chatbot?

If you haven’t wrapped your head around it yet, don’t worry. Here’s an example to help you visualize a chatbot.

Example:

If you wanted to buy shoes from Nordstrom online, you would go to their website, look around until you find the shoes you wanted, and then you would purchase them.

If Nordstrom makes a bot, which I’m sure they will, you would simply be able to message Nordstrom on Facebook. It would ask you what you’re looking for and you would simply… tell it.

Instead of browsing a website, you will have a conversation with the Nordstrom bot, mirroring the type of experience you would get when you go into the retail store.

Facebook Showing Examples of Chat Bots

Examples of Chatbots

See? With bots, the possibilities are endless. You can build anything imaginable, and I encourage you to do just that.

But why make a bot? Sure, it looks cool, it’s using some super advanced technology, but why should someone spend their time and energy on it?

It’s a huge opportunity. HUGE. Scroll down and I’ll explain.

There are two types of chatbots, one functions based on a set of rules, and the other more advanced version uses machine learning.

What does this mean?

Chatbot that functions based on rules:

Chatbot that functions using machine learning:

Bots are created with a purpose. A store will likely want to create a bot that helps you purchase something, where someone like Comcast might create a bot that can answer customer support questions.

You start to interact with a chatbot by sending it a message. Click here to try sending a message to the CNN chatbot on Facebook.

Artificial Intelligence

So, if these bots use artificial intelligence to make them work well… isn’t that really hard to do? Don’t I need to be an expert at artificial intelligence to be able to build something that has artificial intelligence?

Short answer? No, you don’t have to be an expert at artificial intelligence to create an awesome chatbot that has artificial intelligence. Just make sure to not over promise on your application’s abilities. If you can’t make the product good with artificial intelligence right now, it might be best to not put it in yet.

However, over the past decade quite a bit of advancements have been made in the area of artificial intelligence, so much in fact that anyone who knows how to code can incorporate some level of artificial intelligence into their products.

How do you build artificial intelligence into your bot? Don’t worry, I’ve got you covered, I’ll tell you how to do it in the next section of this post.

This content was originally published here.

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